Cruise RCM
Smooth Sailing to
Financial Excellence, Financial Excellence
Your Trusted Partner for Revenue Cycle and Health Information Management Services
Who We Are
Welcome to Cruise RCM
If you want to control your billing ciaos, collect more money and have a smoother running dental billing process. Then you have come to the right place, welcome to Cruise RCM Dental billing company. Our company dedicately support to make your process easy from verifying eligibility submitting claim to posting insurance payment to working on your insurance aging report and everything else in between. Outsourcing with us can be your secret super power.
Why choose us?
What you can expect with Cruise RCM
Collect 100% of what’s rightfully owed
Submit clean claims for payment within time frame
Post all payments to patient ledgers within time frame
Follow up at least every 20 business days on all claims that hit 30+ days in aging
Our achievable goal is to get your over 90 day insurance aging near ZERO
Get started with Cruise RCM today
Contact details should be linked for cruise RCM.
Features
All Features of Cruise Outsourced Dental Billing Service
Submit Primary & Secondary Claims Daily
Read more
Submit Primary & Secondary Claims Daily
All dental insurance billing claims for primary and secondary claims will be send daily. Preauthorization's will be sent to insurance companies when requested. We utilize your current electronic claims system. Every claim is reviewed before it is sent to an insurance company to ensure that the claim will not be denied over a clerical error, which typically occurs 3-4 times per week in most dental offices.
Electronic Attachments Used When Available
Read more
Electronic Attachments Used When Available
Electronic attachments will be sent with all claims, when necessary and available. If an insurance company will not accept electronic attachments, your cruise dental billing specialists will process a paper attachment through the mail.
Review All Denied Claims
Read more
Review All Denied Claims
Some denied claims shouldn't be closed right away. If a claim is denied, it is referred to our dental billing specialists to investigate the cause and appeal the claim if it is appealable. This attention to detail is how we work to collect outstanding balances that are rightfully yours as quickly as possible.
Post EOBs Daily
Read more
Post EOBs Daily
All insurance payments and insurance contract adjustments are posted to the patient ledgers accurately and timely after the EOB are scanned by your office. We recommend depositing the checks on time, ensuring that daily deposits balance and what is posted daily. Our Cruise team will communicate daily with you and/or your office manager via email to verify end-of-day balancing.
Insurance Aging Report Focus
Read more
Insurance Aging Report Focus
Our Cruise team will analyse and diligently work the Insurance Aging Report each month. You will receive daily summaries that track how many overdue claims were appealed, how much money was collected, and what your current accounts receivable balances are between 30-60 days overdue, 60-90 days overdue, and past 90 days overdue. If there are any outstanding balances that you prefer not to be pursued, please communicate that to your team via email to ensure that all patient communication guidelines meet your expectations.
Detailed Accounts Receivables Work Log
Read more
Detailed Accounts Receivables Work Log
All overdue insurance balances that are thirty (30) days old or older will be followed up. Your daily report will include a summary of any accounts receivable follow-up from that day. A detailed list of which our dental billing specialists have been working with at the various insurance companies is available upon request. On every follow up a detailed notes gathered from dental insurance specialists are recorded in the claim status or patient guarantor notes in your dental management software.
Daily, Weekly, & Monthly Accountability Reports
Read more
Daily, Weekly, & Monthly Accountability Reports
As part of our service, we email daily, weekly, and monthly reports to your management staff with a summary of our insurance collection efforts, and any issues we have discovered that will slow down your team's collection efficiency. Examples of these reports can be sent to you upon request.